Arvelia Colonial George Everest - Luxe by Da Alohas

1) There is no private kitchen for any guest. The central kitchen (visible to all guests) is well managed by our chef and guests will not have personal access inside this kitchen.

2) We do have free on site parking for upto 7 cars which is bit unlikely to find in Mussoorie.

3) Please be aware this is a hilly area and natural habitat of monkeys. Please do not leave any food outside in the open and KEEP windows / doors closed at most times.

4.) The property is equipped with an inverter that provides backup power for fans and lights for up to 4 hours during outages.

5.) Housekeeping and cleaning services are provided daily once for your convenience. If you need additional cleaning, feel free to let us know, and we’ll do our best to arrange it for you.

• Check-In Time: 2 PM Check-Out Time: 11 AM
• Smoking: Smoking is allowed only in private balcony or large common terrace.
• No Pets: Pets are not allowed.
• Quiet Hours: Please respect the neighbour's by keeping noise to a minimum between 11 PM to 7 AM.
• Cleanliness: Kindly dispose of trash in the designated bins and keep the space tidy.
• Damages: Report any damages immediately to avoid additional charges.
• No Illicit Drugs: The use, possession, or distribution of any illicit drugs is strictly prohibited on the property. Violation of this rule will result in immediate termination of your stay without a refund and may be reported to local authorities.
• Registered Guests Only: Only the guests listed on the reservation are allowed on the property. If you would like to have additional visitors, please seek prior approval from the host.
• Kitchen: The central kitchen (visible to all guests) is well managed by our chef and guests will not have personal access inside this kitchen.

Cancellation and Refund Policy

This Cancellation and Refund Policy (“Policy”) forms an integral part of the Terms and Conditions of Da Alohas. By making a reservation with the Da Alohas, the acknowledges and agrees to the terms set out herein.

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1. Applicability of Refunds

1.1 Refunds shall be applicable only in cases where the Guest has remitted the full booking amount in advance.

1.2 Where the Guest has made a partial payment (50% advance), no refund shall be applicable irrespective of the date of cancellation.

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2. Refund Schedule for Cancellations

Subject to Clause 1 above and Clause 3 (Peak Dates), refunds shall be processed as follows:

• Cancellations made 30 (thirty) days or more prior to the check-in date: Eligible for a refund of 90% of the total booking amount.

• Cancellations made between 15 (fifteen) and 29 (twenty-nine) days prior to the check-in date: Eligible for a refund of 50% of the total booking amount.

• Cancellations made less than 15 (fifteen) days prior to the check-in date: No refund shall be made.

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3. Peak Dates and Non-Refundable Periods

3.1 Notwithstanding Clause 2, no refunds shall be provided for cancellations of bookings falling within the following Peak Dates:

• Christmas and New Year Period: 20th December to 2nd January (both dates inclusive);

• Major Indian Festivals, including but not limited to: Diwali, Holi, Dussehra, Ganesh Chaturthi, Eid-ul-Fitr, Eid-ul-Adha, Navratri, Durga Puja, Raksha Bandhan, and Janmashtami;

• Gazetted National Holidays: Independence Day (15th August), Republic Day (26th January), and Gandhi Jayanti (2nd October);

• Other long weekends and public holidays as may be declared by the Government of India from time to time.

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4. Extenuating Circumstances

4.1 In the event of extenuating circumstances, including but not limited to medical emergencies, natural disasters, or government-imposed travel restrictions, the Company may, at its sole and absolute discretion, issue a credit note in lieu of a refund.

4.2 The issuance, terms, and validity of such credit notes shall be determined exclusively by the Company, and the Company’s decision shall be final and binding on the Guest.

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5. General Conditions

5.1 Refunds, where applicable, shall be processed within 14 (fourteen) working days from the date of cancellation confirmation.

5.2 Any bank charges, payment gateway fees, or transaction costs shall be deducted and shall not be refundable.

5.3 This Policy shall prevail over any cancellation policies of third-party booking platforms in the event of direct bookings made through the Company’s official website.

5.4 The Company reserves the right to modify, amend, or update this Policy at its discretion. Guests are encouraged to review the Policy prior to making a booking.